Refund and Returns Policy:
At PokéMastersVault, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Returns Policy below for details on refunds and returns:
- Refunds:
- We offer refunds on a case-by-case basis for damaged or defective items. Contact us within 14 days of receiving your order to initiate a refund process.
- To be eligible for a refund, the item must be in its original packaging and unused.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Returns:
- If you are unsatisfied with your purchase for any reason other than damage or defect, you may return it within 30 days of receipt.
- Returned items must be in their original condition with tags attached and packaging intact.
- Customers are responsible for return shipping costs unless the return is due to our error.
- How to Initiate a Refund or Return:
- To request a refund or return, please contact our customer service team at [contact@email.com] with your order number and reason for the request.
- Our team will provide instructions on how to proceed with the return or refund process.
- Exchanges:
- We do not offer direct exchanges; if you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
- Refund Processing Time:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within a certain number of days, depending on your payment method.
- Contact Us:
If you have any questions about our Refund and Returns Policy, please contact us at [info@pokemastersvault.com] or through our website’s contact form.
Please note that this policy may be subject to change without prior notice, so we recommend reviewing it periodically for any updates.