Refund and Returns Policy
At Pokemastersvault, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Returns Policy below for details on refunds and returns:

Refunds:

    • We offer refunds on a case-by-case basis for damaged or defective items. Contact us within 14 days of receiving your order to initiate a refund process.
    • To be eligible for a refund, the item must be in its original packaging and unused.
    • Refunds will be issued to the original payment method once the returned item is received and inspected.

    Returns:

      • If you are unsatisfied with your purchase for any reason other than damage or defect, you may return it within 30 days of receipt.
      • Returned items must be in their original condition with tags attached and packaging intact.
      • Customers are responsible for return shipping costs unless the return is due to our error.

      Pre-Orders:

        • Pre-orders are binding, and cancellations are not permitted once the order is confirmed, as we reserve stock specifically for your order.
        • Pre-order payments are non-refundable unless the product is not delivered due to an error on our part.
        • Market value fluctuations of pre-ordered products do not affect the agreed upon purchase price.

        How to Initiate a Refund or Return:

          • To request a refund or return, please contact our customer service team at [info@pokemastersvault.com] with your order number and reason for the request.
          • Our team will provide instructions on how to proceed with the return or refund process.

          Refund Processing Time:

            • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
            • Approved refunds will be processed within a certain number of days, depending on your payment method.

            Exchanges:

            • We do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.

            Contact Us:

            If you have any questions about our Refund and Returns Policy, please contact us at [info@pokemastersvault.com] or through our website’s contact form.

            Please note that this policy may be subject to change without prior notice, so we recommend reviewing it periodically for any updates.